National Australia Bank is one of the country’s big four banks along with Australia and New Zealand Banking Group (ASX: ANZ), Westpac Banking Corp (ASX: WBC) and Commonwealth Bank of Australia (ASX: CBA).
What’s Going On?
The extra costs relate to refunds and compensation to customers negatively impacted by NAB’s Wealth division. The costs include compensation to clients who were impacted by advisor service fees and plan service fees, and a review of the Wealth advice and other wealth-related issues.
The total costs also relate to implementing the refunds and regulatory compliance matters.
NAB said its cash earnings from continuing operations will be reduced by $261 million and discontinued earnings will be hit by $53 million in the second half.
NAB CEO Andrew Thorburn said:
“Where we have let customers down we are determined to put things right. We have made good progress in resolving a number of issues that impacted our customers and we want to compensate them as quickly as possible.”
Despite these payouts, NAB said that it remains well positioned to hit APRA’s “unquestionably strong” benchmark by January 2020. However, this may not be the last we hear of additional costs because the remediation programs will continue throughout FY19.
NAB’s FY18 result will be reported to investors on 1 November 2018.
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